The Federal Trade Commission (FTC) filed suit against Intuit in March for deceptive marketing, an action Warren calls “both welcome and long overdue.”
In a letter to Intuit CEO Sasan K. Goodarzi, Warren says the company has used “extensive lobbying and adroit influence peddling” to prevent Americans from filing their taxes for free online.
Many of Warren’s complaints center on the Free File program, an IRS partnership with a nonprofit coalition of tax prep companies founded in 2003 to provide free tax services to
low-income filers. Under the terms of the partnership, 2021 filers with an adjusted gross income of $73,000 or less are eligible for the services,
Intuit’s participation in the program came under criticism after a series of ProPublica reports showed that both Intuit and H&R Block had misled Free File-eligible filers into paying to file
their taxes. The companies also deliberately made the free versions of their software difficult to find in online search results, according to ProPublica. Intuit left the Free File program in 2021.